Shipping, Returns & Refunds


Goods are usually shipped within 24 hours of ordering unless stock is unavailable. We will notify you if this is the case and give you the option to ship part of the order to hold until the out of stock item is back in stock.


All parcels are sent with tracking which will have been emailed out to you on dispatch. If your parcel is being delivered by Australia Post and you are not home when delivery was attempted, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.




Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


  1. If you haven’t received a refund yet, firstly re-check your bank account.
  2. Contact your credit card company; the refund may take some time to be officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.
  4. Contact us! If you’ve done all of the above and you still have not received your refund, please contact us at